Privacy Policy.

Effective Date: Jan 2025

Last Updated: March 2025

  1. Introduction

Welcome to Salon 809 (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.salon809.com, book appointments, purchase products, or interact with our services, including our AI-powered chatbot.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

  1. Information We Collect

We collect the following types of information:

2.1. Personal Information You Provide

When you interact with us, you may voluntarily provide:

  • Contact Information: Name, email, phone number, and address.
  • Appointment Details: Booking preferences, service history, and membership details.
  • Payment Information: Billing details (processed securely via third-party providers; we do not store payment card details).
  • Account Information: If you create an account, we may collect login credentials.
  • Communications: Messages sent via our website, chatbot, email, or customer support.

2.2. AI Chatbot & Automated Interactions

Our website features an AI chatbot powered by Zenoti that assists with:

  • Booking appointments
  • Answering frequently asked questions
  • Providing service recommendations
  • Assisting with product purchases

When you interact with the chatbot, we may collect:

  • Chat History: Messages exchanged to improve customer experience.
  • Usage Data: Time spent interacting with the chatbot and responses provided.
  • Device Information: IP address, browser type, and operating system.

2.3. Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device & Browsing Information: IP address, browser type, operating system, referring URLs.
  • Cookies & Tracking Data: We use cookies and analytics tools to improve website functionality and personalize user experience.

  1. How We Use Your Information

We use the collected information for:

  • Appointment Scheduling & Order Fulfillment: To confirm bookings, process payments, and manage customer records.
  • AI Chatbot Interactions: To enhance automated responses, provide personalized assistance, and improve chatbot performance.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing & Promotions: To send emails, offers, newsletters, or SMS updates (you can opt out at any time).
  • Improving Our Services: To analyze trends, website performance, and customer feedback.
  • Legal Compliance & Security: To prevent fraud, comply with legal obligations, and protect our website and users.

  1. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Third-party companies (e.g., Zenoti) that help process payments, manage bookings, and provide AI chatbot services.
  • Marketing Partners: With your consent, we may share your email for promotional collaborations.
  • Legal Authorities: If required by law, court order, or to enforce our policies.

  1. Cookies, Tracking Technologies & AI Data Processing

We use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies, but this may affect website functionality.

The AI chatbot may use machine learning to improve automated interactions. However, it does not store sensitive personal information beyond the chat session. If you have concerns about chatbot interactions, please contact us.

  1. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials safe.

  1. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Opt-Out: Unsubscribe from marketing emails or request data deletion.
  • Restrict Processing: Limit how we use your data under certain conditions.

To exercise your rights, contact us at [insert email].

  1. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website constitutes acceptance of any modifications.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Salon 809

7816 Central ave, Hyattsville, MD 29785

Email: [email protected]

Phone: 301-316-9488

Website: www.salon809.com